Since we can only determine the actual price of weighted items after assembling, weighing and packing them at the store, we hold a certain amount from you to account for any differences/variances in weight from what was ordered by you versus the actual, precise weight of that item, and refund the balance back to your account/card.
*Weighted Items = Meat, Produce, Bulk & Grocery*
Yes. We can offer substitutions. Please add any substitutions on the “View your Cart” page. Under subtotal, on the right side, click “Add a note to your order.” We will call you if anything you’ve ordered is out of stock and ask if you’d like to substitute for another product.
Yes, you can reorder your past orders. Sign in to your account using the account icon https://shop.thebigcarrot.ca/account/login. From there, all your past orders appear. On the left-hand side click "Reorder". You can either add the past order to your cart and continue shopping or reorder and checkout. If there are changes you'd like to make to your past order simply change the quantity and or add notes
Yes. You can order items that aren’t on our website yet. Please add any items you’d like to order that we do not currently have online on the “View your Cart” page. Under subtotal, on the right hand side, click “Add a note to your order.” Please add as much information as you can. For example, the name of the product, size, flavour, quantity, etc. You will then be contacted via email by one of our staff to make the changes to your order. A new receipt will be issued and payment information will need to be verified.
Yes. You can email email@example.com and request changes. Please use the same email your order was placed from and include your order #. Please be aware last minute changes are not guaranteed. The same 4:00 p.m. cut off applies.
We require 24 hours notice for all cancelations. If a 24 hour notice is not provided, a 25.00 cancelation fee will be charged.
It can take between 7-10 business days before your refund is reflected on your credit card.
You will receive an email when your order is received and an email when it has been packed.
If an order is not collected within the day and timeframe indicated on your order confirmation, you will be charged in full for your order, and a $25.00 restocking fee will apply.
You will be charged once we have fulfilled your order. If you require adjustments you will need to be available for approval the day before your order is expected.
Minimum orders only apply when there are special events, promotions and sales.
All products for In-store pickup and Delivery are stored in refrigerators or freezers until they are enroute to you. Frozen items are bagged separately and are kept in insulated freezer bags with ice packs until delivered and or picked-up.
You can email shop@thebigcarrot for additions. The 4:00 p.m. cut off still applies. Last minute changes are not guaranteed.
Since the launch of our Online Market in October, we have been working hard to add new items. daily. Be sure to check in regularly for new product additions.
Yes. You may cancel your order up to 24 hours after placing your order. If you cancel after 24 hours a $25.00 charge will apply.
Click the person icon on the top of the screen. Enter your email and password to sign in or create a new account.
Please email us at firstname.lastname@example.org to discuss further. We'd be happy to apply your status card exemption to your customer profile when approved.