Instacart charges fees based on the offered services. You can find the breakdown of specific fees below.
Delivery fee
The delivery fee varies based on the retailer, delivery window, and order total. The delivery fee shows when you choose your delivery window at checkout.
As always, Instacart+ members get free delivery on orders over $35 or more per retailer.
All orders must be at least $10 to qualify for delivery.
Service fee
What is the service fee on my order?
The service fee helps support the Instacart platform and covers a range of operating costs, including shopper operations, insurance, background checks, and customer support. The service fee isn’t a tip and doesn’t go to the shopper delivering your order.
Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. You can view the service fee total on every order at checkout.
Is there a service fee for pickup orders?
Instacart pickup don't have service fees, regardless of Instacart+ membership status.
Pickup orders have a “pickup fee” (equivalent to a delivery fee for pickup orders). See Pickup fees below for more information.
Why did my service fee total change after delivery?
Changes to your order, including replacing or refunding an item, change the service fee. You can see the final cost and service fee total on your digital receipt after the order completes. Learn more about order changes.
Shopper tips are separate from any service fees. 100% of your tip goes directly to the shopper delivering your order. Learn about tipping your shopper.
Long-distance service fees
We may charge a long-distance service fee if the delivery route is 30+ minutes or includes a toll.
Priority fees
Priority fees apply to Instacart+ and non-Instacart+ customers who choose priority delivery windows during checkout. Priority delivery is the fastest delivery option and varies based on shopper availability. Priority fees aren’t available for all orders.
If you paid a priority fee but the order is late, we’ll refund the fee.
Pickup fees
Pickup orders from certain retailers have a "pickup fee" (equivalent to a delivery fee for pickup orders).
Convenience fee
Convenience orders typically deliver in as fast as 30 minutes and are available late at night. Service fees and item prices may be higher than other delivery orders. Convenience orders under $35 have a waived priority fee. Orders must be over $10. Non-Instacart+ members may still pay a delivery fee.
Bottle deposit and bag fees
We collect these fees per local city, state, provincial, and territory laws where applicable. To find more information about potential bottle deposit fees, please visit bottlebill.org.
To see your provincial or territorial state’s bag fees, visit retailcouncil.org.
Regulatory response fees
Some customers might see a regulatory response fee on their receipt. These fees are imposed in order to help cover increased operating costs in a market, as a result of local laws and regulations.
Taxes and fees
Taxes are in the order total on the delivery receipt we email to you when your order is complete. The tax and/or fees you pay on products purchased through the Instacart platform are calculated the same way as in a physical store. Depending on your location, the delivery or service fee may also be subject to tax. Additional fees may apply to your order depending on your city, state, province, or territory.
A few different taxes may apply when you place an order—
- Sales tax: The sales tax may apply to some or all of the items in your order per local laws depending on the store or delivery address. Instacart+ membership fee and other fees are subject to applicable taxes.
- Sugar-sweetened beverage fees: In certain jurisdictions, sugary beverages are subject to an additional tax. These fees may apply to some or all of the items in your order per local laws depending on the store address.
- Harmonized sales tax: Basic groceries marketed for human consumption aren’t taxable. However, certain categories such as carbonated beverages, candies, and snack foods are taxable. For more information on taxable items, visit the Canada Revenue Agency (CRA) website.